Rated Score
Outstanding
Mystery shopped by our staff
4.3
Customer Score
Awaiting review
Business awaiting review
TBR
Location & Accessibility
The Lion & Swan is centrally located in Congleton, making it easy to reach on foot from the town centre and convenient for those travelling by car. There is nearby parking available and good access to public transport routes. Its location is ideal for guests who wish to explore Congleton or visit the surrounding areas.
Premises & Facilities
The hotel has been stylishly renovated, blending contemporary design with touches of historical charm. The interior is comfortable, modern and visually appealing, creating a relaxed yet refined environment. Guest rooms are well-appointed and thoughtfully decorated, offering a comfortable stay. The on-site restaurant and bar area are standout features, providing a pleasant setting for both meals and drinks.
Service Quality & Staff
Staff are generally welcoming, attentive and professional. Service is friendly and helpful, with team members ensuring guests feel accommodated throughout their visit. During peak times, service can be slower due to high demand, but overall the staff maintain a positive and courteous approach.
Product/Service Value
The hotel offers a good standard of accommodation and dining at prices that reflect the quality and atmosphere of the venue. Rooms are comfortable and stylish, while the food and drink options are well-regarded. The overall value is strong, particularly for guests looking for a boutique-style experience in the town centre.
Booking & Convenience
Booking is straightforward either online or by phone. Check-in is typically smooth, and the central location makes the hotel convenient for both short and longer stays. Dining reservations are recommended for busy evenings, especially at weekends, due to the popularity of the on-site restaurant.
Cleanliness & Safety
Cleanliness standards are consistently high throughout the hotel. Guest rooms, dining areas and public spaces are well-maintained and cared for. The overall environment feels tidy, organised and welcoming, contributing to a comfortable stay.
Central town location with good local access
Stylish décor and comfortable rooms
Well-regarded on-site restaurant and bar
Friendly and helpful staff
Can get busy during peak dining hours
Limited parking directly on-site, using nearby public parking instead
Location & Accessibility
Parking • Step-free access • Clear signage • Opening hours
3
Premises & Facilities
Cleanliness • Comfort • Layout • Wi‑Fi • Toilets • Child/disabled facilities
4
Service Quality & Staff
5
Product/Service Value
Quality • Portion/fit for purpose • Pricing fairness • Guarantees
4
Booking & Convenience
Phone & online booking • Walk‑in handling • Queues • Payment ease
4
Cleanliness & Safety
Hygiene • Food safety (if relevant) • Risk signage
5
The Lion & Swan is a boutique hotel and dining venue located in Congleton, Cheshire. Offering stylish guest rooms, a high-quality on-site restaurant and a welcoming bar area, it provides a modern yet characterful stay for visitors. With its central position and strong service, it is a popular choice for both local and travelling guests.
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Description
The Lion & Swan is a boutique hotel and dining venue located in Congleton, Cheshire. Offering stylish guest rooms, a high-quality on-site restaurant and a welcoming bar area, it provides a modern yet characterful stay for visitors. With its central position and strong service, it is a popular choice for both local and travelling guests.
